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A: Yes, additional fees may apply for greater distances. Prices do not include sales tax.
A: Yes, delivery fee will be based on mileage.
A: We deliver first thing in the morning and then pick up is the following day. LOTS of bouncing time!
We deliver the morning of your event between the hours of 7AM - Noon. Delivery times will be sent out the Thursday prior to your rental date.
A: No. Every inflatable is clean and sanitized after every single use.
Yes. A blower keeps air in the bounce unit the entire time. Once unplugged they will deflate. That's why we require an outlet within 100ft feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
A: Inflatables are not to be used during ANY inclement weather. In the event of a rain/storm during your event the bounce MUST be deflated and unplugged from power source. If winds exceed 15mph, the inflatable MUST be deflated.
A: Check, Cash and finally, Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Please check out our policies page for details.
Yes all orders require a $50 Credit Card deposit. The are fully refundable if you cancel your order at least 8 days prior to your rental date. If you cancel between 2-7 days prior to your rental you will be given a rain check that is good for 1 year.
Most of our jumps (all of our character jumps for example) are 15'x15' which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
A: We can set up on Grass (our favorite and best for the kids), asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl. (Additional costs may be applied for unstakable surfaces)
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.